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229 articles

News

2022 release wave 1 plans for Dynamics 365 and Power Platform now available

Mo Osborne - Corporate Vice President & Chief Operating Officer- Digital Transformation Platform Group Today, we published the 2022 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation

  • Ha Pham
    Ha Pham
8 min read
News

Microsoft named as a worldwide Leader in IDC MarketScape for Customer Data Platforms

Diana Hoffman - Senior Product Marketing Manager Organizations across industries and around the world are seeking new ways to unlock their customer data to provide high-quality, connected customer experiences. Microsoft’s work to

  • Ha Pham
    Ha Pham
3 min read
News

Bridging the omnichannel gap in retail with Dynamics 365

Francois van Splunder - Senior Product Marketing Manager, Commerce Omnichannel has been around for more than a decade now, so it might be surprising to realize that there are still gaps in a

  • Ha Pham
    Ha Pham
5 min read
News

Finance insights is now generally available in Dynamics 365 Finance

Georg Glantschnig - General Manager, Dynamics 365 Finance, Project Operations, and Human Resources Today we are excited to announce the general availability of finance insights, a set of AI-powered capabilities that help customers

  • Ha Pham
    Ha Pham
4 min read
News

Gain a new perspective with Dynamics 365 Connected Spaces

Vishal Sood - General Manager of Connected Spaces If you look around at your physical and digital environments, data is everywhere. Despite this abundance, organizations have struggled to capture and scale observational data,

  • Ha Pham
    Ha Pham
5 min read
News

Why AI and real-time visibility are a game-changer for order lifecycle management

Lili Lau - Senior Product Marketing Manager, Dynamics 365 Intelligent Order Management In recent years, retailers, consumer packaged goods (CPG) companies, and manufacturers have incorporated direct-to-consumer (D2C) business models into their go-to-market strategies

  • Ha Pham
    Ha Pham
4 min read
News

Unlock hidden insights in your Finance and Operations data with data lake integration

Milinda Vitharana - Principal Program Manager You chose Dynamics 365 for your enterprise to improve visibility and to transform your business with insights. Is it a challenge to provide timely insights? Does it

  • Ha Pham
    Ha Pham
4 min read
News

The most important customer experience metrics (that you’re not tracking yet)

Shruti Shukla - Group Product Marketing Manager, Business Apps and Global Industries Marketing professionals go to great lengths to understand customers. Detailed personas are written to identify the motivations, interests, and buying patterns

  • Ha Pham
    Ha Pham
4 min read
News

Enhance visibility with Dynamics 365 digital supply chain solutions

Vignesh Balasubramanian - Senior Product Marketing Manager, Supply Chain Management The concept of the global control tower first appeared on the radar of supply chain leaders around 15 years ago. As more and

  • Ha Pham
    Ha Pham
4 min read
News

Optimize your supply chain with priority-based planning

Christian Rytt - Principal Program Manager, Dynamics 365 Supply Chain Management In supply chain management, when you have an urgent demand, you want it to be prioritized across your planning system. The ability

  • Ha Pham
    Ha Pham
3 min read
News

Dynamics 365 Marketing is leading the way with personalized engagement

Lori Lamkin - Vice President, Dynamics 365 Marketing Customer engagement professionals still need to build relationships, trust, and loyalty to be successful, but how we achieve these outcomes has fundamentally changed. Those changes

  • Ha Pham
    Ha Pham
5 min read
News

Dynamics 365 Intelligent Order Management launches new guided tour

Lili Lau - Senior Product Marketing Manager, Dynamics 365 Intelligent Order Management Today we are excited to announce the new guided tour for Microsoft Dynamics 365 Intelligent Order Management. We are also taking

  • Ha Pham
    Ha Pham
4 min read
News

Dynamics 365 Commerce enables the modern and intelligent store

Francois van Splunder - Senior Product Marketing Manager, Commerce As the retail industry rebounds from the unparalleled disruptions to store operations over the last year, the store’s role in merchant strategy is

  • Ha Pham
    Ha Pham
4 min read
News

Revolutionizing the future for sellers in Dynamics 365 Sales

Lori Lamkin - Vice President, Dynamics 365 Marketing Where and how we work has changed. The hybrid work environment is here to stay, and with it, comes a new set of demands on

  • Ha Pham
    Ha Pham
4 min read
News

Introducing Microsoft Customer Experience Platform: A solution for connected customer experiences

Alysa Taylor - Corporate Vice President, Industry, Apps, and Data Marketing Rik van der Kooi - Corporate Vice President, Microsoft Advertising Engaging with customers in today’s world is multifaceted, spanning everything from

  • Ha Pham
    Ha Pham
6 min read
News

Optimize production processes with Dynamics 365 Supply Chain Management

Sameer Verma - Partner, Head of Product Management, Supply Chain & Sustainability It is imperative for organizations to create agile, connected, and sustainable manufacturing processes to customize products and services for their customers,

  • Ha Pham
    Ha Pham
5 min read
News

Mitigate disruptions with Dynamics 365 Supply Chain Insights—now in preview

Omar Choudhry - Principal Group Program Manager, Supply Chain Insights We are excited to announce the preview launch of Dynamics 365 Supply Chain Insights to help organizations achieve a supply chain of the

  • Ha Pham
    Ha Pham
3 min read
News

Personalize digital buying experiences with Microsoft Dynamics 365

Create personalized and friction-free digital commerce experiences for B2C and B2B businesses. Use Dynamics 365 to target and deliver engaging, intuitive, and user-friendly digital commerce buying experiences supported by data-driven capabilities and AI-infused

  • Ha Pham
    Ha Pham
1 min read
News

Microsoft named a Leader in 2021 Gartner® Magic Quadrant™ for CRM Customer Engagement Center

Neha Bajwa - Senior Director, Product Marketing The past year has presented enormous changes in both our personal and work lives. But one thing that hasn’t changed is our desire for personalized

  • Ha Pham
    Ha Pham
4 min read
News

Tax calculation enhancements are now available for Dynamics 365

Sergey Shvedov - Principal Group Manager, Dynamics 365, Globalization Today, we are excited to announce the general availability of tax calculation for Microsoft Dynamics 365. Over the past three decades, technology has made

  • Ha Pham
    Ha Pham
4 min read
News

3 secrets to optimize your sales strategy

Ahmed Mahmood - Product Marketing Manager 2021 has been an interesting year as we embrace the new hybrid world while bringing back the best practices from our old life and work style. With

  • Ha Pham
    Ha Pham
4 min read
News

Create a sense of purpose with hyper-personalized experiences

Shruti Shukla - Group Product Marketing Manager, Business Apps and Global Industries Volunteers and donors are the lifeblood of the non-profit world. Their contribution is often immeasurable, with life-changing impact to the individuals

  • Ha Pham
    Ha Pham
3 min read
News

Dynamics 365 Intelligent Order Management enables fulfillment optimization and supply chain resiliency

Lachlan Cash - Principal R&D Solution Architect, Dynamics 365 Many organizations face supply chain challenges that can be addressed through digital transformation, yet organizational limitations make this transformation difficult. Disparate and

  • Ha Pham
    Ha Pham
4 min read
News

Automation in Windows 11 enables users to reduce repetitive tasks and boost productivity

Stephen Siciliano - Partner PM Director, Power Automate Today we are excited to share that robotic process automation (RPA) in Microsoft Power Automate is now built-in with the general availability of Windows 11.

  • Ha Pham
    Ha Pham
5 min read
News

Dynamics 365 Field Service named a Leader in the 2021 Gartner® Magic Quadrant™

Neha Bajwa - Senior Director, Product Marketing Field service is evolving quickly and changes in technology have made a quantum leap forward in customer engagement, elevating frontline worker effectiveness and optimizing service operations.

  • Ha Pham
    Ha Pham
4 min read