Welly Lee - Principal Group Program Manager
Listening and responding to feedback is one of the most important parts of running a business. Starting today, with the general availability of Microsoft Forms Pro, everyone in your organization can collect timely feedback from customers and employees and gain actionable insights from the results.
Microsoft Forms Pro is a simple to use, yet robust enterprise-survey solution that integrates with Office 365, Dynamics 365, and the Power Platform. It’s built on Microsoft Forms for Office 365 with new, advanced survey capabilities to further support business survey solutions, including point-and-click simplicity to create and send custom surveys, integration with your business processes, and AI-assisted features that provide a deep-level of insights across transactional and behavioral data.
There are three primary areas that we’ve focused on, which include the following highlights:
Build, send, and analyze surveys with ease
Create professional surveys no matter your skillset. With Forms Pro, users can quickly create and manage professional looking surveys with ease through AI-assisted suggestions and an intuitively designed interface. You can personalize surveys by leveraging the built-in suggested questions with branching logic and localize your survey into multiple user languages.
Seamlessly integrate surveys with your business application solutions
Integrate surveys seamlessly with your business workflows within Office 365, Dynamics 365, and the Power Platform. With Dynamics 365, you can personalize surveys with existing data and embed surveys into Microsoft PowerApps, while automating surveys with Microsoft Flow by sending timely surveys based on events such as a customer case resolution.
Learn from your customers and employees with data-driven insights
Drive action with rich reporting that includes AI-infused sentiment analysis and keyword detection. Your survey data is integrated with the Common Data Services (CDS) platform to provide a more robust data set by bringing together your survey data with business transactions for a holistic view of a customer’s journey. Forms Pro integrates with Power BI, so you can design customer dashboards and reports and get actionable insights.
How to get started
Microsoft Forms Pro is included as part of the Dynamics 365 Enterprise license, providing up to 2,000 survey responses per month per tenant with additional capacity available for purchase. Forms Pro is also available to users who do not have Dynamics 365 Enterprise and users in an Office 365 tenant.
Do you currently use Voice of the Customer (VOC)?
With the release of Forms Pro, Voice of the Customer (VOC) will be deprecated within Dynamics 365. Moving forward, Forms Pro will provide seamless integration for surveys within Microsoft Business Applications, including Dynamics 365 and Office 365.
Existing Dynamics 365 customers with a VOC entitlement will maintain the ability to create and distribute new surveys and collect responses from live surveys for a period of 12-months, ending on July 1, 2020.
Visit the VOC deprecation post to learn more.