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3 ways to turn your field service operation into a revenue-generating machine

Safiyyah O’Quinn - Product Marketing Manager, Dynamics 365 Field ServiceChristopher King - Senior Technical Specialist For decades, companies have relied on skilled technicians to repair equipment and engage with customers in the

  • Ha Pham
    Ha Pham
4 min read

Manage Finance and Operations apps in the Power Platform admin center

Lane Swenka - Senior Program Manager, Developer and Admin Experiences More and more customers are using process orchestration between their front-office and back-office business applications. Low-code and no-code tools are proliferating. Fusion teams—

  • Ha Pham
    Ha Pham
2 min read

How to foster customer loyalty through personalized experiences

Diana Hoffman - Senior Product Marketing Manager These days, customer experience is everything. Happy customers are loyal customers, but, as a group, they can be an elusive audience. Three quarters of consumers have

  • Ha Pham
    Ha Pham
5 min read

3 ways Dynamics 365 powers adaptability for chief financial officers

Andrea Ton - Product Marketing Manager, Microsoft Dynamics 365 Finance The role of the chief financial officer (CFO) has been evolving for some time, from hindsight report generation to forward-looking advisor, business innovator,

  • Ha Pham
    Ha Pham
4 min read

Protect your data with Power Platform’s latest Data Loss Prevention (DLP) capabilities, now generally available

Mik Ferland - Senior Program Manager, Power Platform Microsoft Power Platform is a powerful low-code development platform that allows you to analyze data, build solutions, automate processes, and create virtual agents thanks to

  • Ha Pham
    Ha Pham
3 min read

2022 release wave 1 brings true mobility to field service management

Safiyyah O’Quinn - Product Marketing Manager, Dynamics 365 Field Service The pandemic has greatly influenced the way we work. For many of us, the option to work from home was a relatively

  • Ha Pham
    Ha Pham
5 min read

Dynamics 365 breathes composability into enterprise resource planning modernization

Francois van Splunder - Director Product Marketing, Supply Chain and Commerce Retail executives have long understood the critical role that supply chain management plays in their organization’s ability to meet customer demand.

  • Ha Pham
    Ha Pham
5 min read

Dynamics 365 Finance helps chief financial officers tackle the subscription economy

Georg Glantschnig - General Manager, Dynamics 365 Finance, Project Operations, and Human Resources For over a decade, revenue recognition has remained one of the most complex areas that finance leaders must navigate and

  • Ha Pham
    Ha Pham
3 min read

Microsoft AI-assisted bracket exceeds 99.9997% of others in basketball tournament

Walter Sun - PhD, Vice President of Applied AI, Microsoft’s Business Applications & Platform Group Every year, millions of basketball fans fill out brackets for the Division I Men’s College Basketball

  • Ha Pham
    Ha Pham
4 min read

3 key considerations when choosing an order management system

Lili Lau - Senior Product Marketing Manager, Dynamics 365 Intelligent Order Management The COVID-19 pandemic has pushed “order management” from the backend of logistics operations to the spotlight of supply chain and commerce

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    Ha Pham
4 min read

Get unparalleled value with Dynamics 365 Marketing 2022 release wave 1

Jim Nakashima - Partner Head of Product, Microsoft I am thrilled to share an overview of the exciting new capabilities coming in the 2022 release wave 1 for Microsoft Dynamics 365 Marketing, and

  • Ha Pham
    Ha Pham
6 min read

Total Economic Impact of Dynamics 365 Supply Chain Management

Ashley Desiongco - Senior Product Marketing Manager, Supply Chain Management As discussed in our previous blog, Microsoft Dynamics 365 was recognized as a leader in Gartner’s® 2021 Magic Quadrant for Cloud ERP

  • Ha Pham
    Ha Pham
4 min read

Streamline maintenance tasks with Dynamics 365 telecommunications accelerator

Joe Egan - Principal Product Manager, Industry Accelerators In telecommunications, avoiding downtime is Job One. Planning, scheduling, and tracking maintenance operations that can reduce or avoid outages is critical. Plant operators need to

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    Ha Pham
3 min read

Plan for updates to the in-store solution in Dynamics 365 Commerce

Reza Assadi - Principal Engineering Manager, Dynamics 365 Commerce Store and Back Office Operations Every day, retail stores are providing enhanced customer experiences and streamlining operations with the in-store solution from Dynamics 365

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    Ha Pham
1 min read

Dynamics 365 drives improvement in manufacturing supply chains

Vignesh Balasubramanian - Senior Product Marketing Manager, Supply Chain Management Microsoft Dynamics 365 is helping manufacturing organizations tackle the challenges they face today while also preparing them for tomorrow’s opportunities. Whether enabling

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    Ha Pham
5 min read

Dynamics 365 powers social shopping needs with headless commerce

Alexis Goodrich - Product Marketing Manager Over the last 15 years, social media has grown rapidly, both in reach and in impact on our daily lives. Facebook reached one billion users worldwide in

  • Ha Pham
    Ha Pham
4 min read

FedEx and Dynamics 365 reimagine commerce experiences

Lili Lau - Senior Product Marketing Manager, Dynamics 365 Intelligent Order Management The pandemic has sped up the adoption of digital technologies to obtain data insights. The multi-year collaboration between FedEx and Microsoft,

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    Ha Pham
4 min read
Opinions

Improve seller productivity with a sales cadence

Swapnil Agarwwal - Senior Program Manager, Dynamics 365 Sales In sales, planning is everything. Without a plan, a sales rep might give up too easily on a prospect or appear too aggressive. A

  • Ha Pham
    Ha Pham
4 min read
News

2022 release wave 1 plans for Dynamics 365 and Power Platform now available

Mo Osborne - Corporate Vice President & Chief Operating Officer- Digital Transformation Platform Group Today, we published the 2022 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation

  • Ha Pham
    Ha Pham
8 min read
News

Microsoft named as a worldwide Leader in IDC MarketScape for Customer Data Platforms

Diana Hoffman - Senior Product Marketing Manager Organizations across industries and around the world are seeking new ways to unlock their customer data to provide high-quality, connected customer experiences. Microsoft’s work to

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    Ha Pham
3 min read
News

Bridging the omnichannel gap in retail with Dynamics 365

Francois van Splunder - Senior Product Marketing Manager, Commerce Omnichannel has been around for more than a decade now, so it might be surprising to realize that there are still gaps in a

  • Ha Pham
    Ha Pham
5 min read
News

Finance insights is now generally available in Dynamics 365 Finance

Georg Glantschnig - General Manager, Dynamics 365 Finance, Project Operations, and Human Resources Today we are excited to announce the general availability of finance insights, a set of AI-powered capabilities that help customers

  • Ha Pham
    Ha Pham
4 min read
News

Gain a new perspective with Dynamics 365 Connected Spaces

Vishal Sood - General Manager of Connected Spaces If you look around at your physical and digital environments, data is everywhere. Despite this abundance, organizations have struggled to capture and scale observational data,

  • Ha Pham
    Ha Pham
5 min read

Shaping the future of retail with Microsoft Customer Experience Platform

Diana Hoffman - Senior Product Marketing Manager Today, nothing is certain for brands. Standing still means falling behind. Heritage brands are no different. Now more than ever, brands need to find authentic ways

  • Ha Pham
    Ha Pham
3 min read
Opinions

Use diagnostics to optimize unified routing for your call center

Lily Shelke - Program Manager, Dynamics 365 Customer Service When unified routing is running smoothly for your customer service organization, incoming work items are routed to the best agent and the service workload

  • Ha Pham
    Ha Pham
4 min read