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2022 release wave 2 in action: Bringing innovation into focus across Dynamics 365 and Power Platform

Charles Lamanna - Corporate Vice President, Business Applications and Platform, Microsoft In October, we launched the Microsoft Dynamics 365 and Microsoft Power Platform 2022 release wave 2. This is our second release wave

  • Ha Pham
    Ha Pham
6 min read

Queue overflow management keeps customers happy during peak demand

Prathmesh Todakar - Program Manager, Dynamics 365 Customer Service, Microsoft As the world started unwinding from the pandemic, Sarah joined thousands of travelers in booking flights for a long-planned vacation. Realizing she forgot

  • Ha Pham
    Ha Pham
3 min read
Opinions

Automate your Accounts Payable process with invoice capture

Zezhang Zhao - Principal Group Manager - Dynamics 365 Finance, Microsoft Accounts Payable teams around the globe spend hours processing invoices that come from different channels—fax, mail, email, handwritten, and electronic data

  • Ha Pham
    Ha Pham
2 min read
News

Bringing more intelligence to sales teams with Dynamics 365

Lori Lamkin - Corporate Vice President, Dynamics 365 Sales and Marketing, Microsoft We know that life for sellers has seen some massive changes recently as buyers are becoming more digital-first in their buying

  • Ha Pham
    Ha Pham
3 min read

Customize work item cards to boost seller productivity

Rik Chowdhury - Senior Program Manager Customization is one of the most effective tools to ensure users are maximizing application capabilities by tailoring them to their organization or individual use cases. Microsoft Dynamics

  • Ha Pham
    Ha Pham
4 min read

Microsoft recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises

Sameer Verma - General Manager, Dynamics 365 Supply Chain Management We are excited and honored that Gartner has recognized Microsoft as a Leader in their 2022 Magic Quadrant™ for Cloud ERP for Product-Centric

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    Ha Pham
4 min read
News

Announcing the general availability of Viva Sales, an intelligent selling experience in Microsoft 365 and Teams

Lori Lamkin - Corporate Vice President, Dynamics 365 Sales and Marketing Today we’re announcing the general availability of Microsoft Viva Sales on October 3, the first Viva application designed to improve the

  • Ha Pham
    Ha Pham
5 min read

The Total Economic Impact of Dynamics 365 Finance

Andrea Ton - Product Marketing Manager, Microsoft Dynamics 365 Finance According to Forrester Consulting, today’s enterprise resource planning systems (ERP) have entered a new era. In this view, ERPs have become increasingly

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    Ha Pham
3 min read

Microsoft is a Leader in The Forrester Wave: CRM Suites, Q3 2022

Clinton Bowman - Senior Product Marketing Manager, Dynamics 365 We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester WaveTM: CRM Suites, Q3 2022. A few

  • Ha Pham
    Ha Pham
3 min read
News

Supercharge your CRM with Microsoft Viva Sales—Now in preview

Neha Bajwa - Senior Director, Product Marketing At the announcement of Microsoft Viva Sales, Paul Greenberg, Founder, Managing Principal, The 56 Group, LLC, often called the “Godfather of CRM” and has written a

  • Ha Pham
    Ha Pham
3 min read
Case Studies

Leading Vietnamese English school transforms operations and streamlines finances with cloud solutions

VUS (Vietnam USA Society English Training Services Center) underwent a complete digital transformation to combat a drastic decline in student numbers due to COVID-19. Working with multiple implementation partners, the school turned to

  • Ha Pham
    Ha Pham
5 min read
Industry Vertical Solutions

Strike a strategic inventory balance in your supply chain with demand driven material requirements planning (DDMRP)

Ashley Desiongco - Senior Product Marketing Manager, Supply Chain Management oday we are excited to announce the preview of our demand driven material requirements planning (DDMRP) feature for Microsoft Dynamics 365 Supply Chain

  • Ha Pham
    Ha Pham
5 min read
News

Modernize employee expense management with automation and AI

Gurkan Salk - General Manager, Dynamics 365 Project Operations As the world continues to rebuild and forge a path to a new normal post-COVID-19, more and more business travelers will once again hit

  • Ha Pham
    Ha Pham
3 min read
News

2022 release wave 2 plans for Dynamics 365 and Power Platform now available

Mo Osborne - Corporate Vice President & Chief Operating Officer- Digital Transformation Platform Group On July 12, 2022, we published the 2022 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power

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    Ha Pham
8 min read
News

How to build a modern field service organization

Safiyyah O’Quinn - Product Marketing Manager, Dynamics 365 Field Service Field service organizations have traditionally operated under the break-fix model—that is, responding to a device failure after the customer reports an

  • Ha Pham
    Ha Pham
5 min read
Opinions

3 reasons to not delay your migration to Dynamics 365 in the cloud

Thomas Wisniewski - Product Marketing Manager, Business Apps & Global Industry The “changing technology landscape” has become a common trope when discussing the cloud. I understand why—it helps contextualize the disruption and

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    Ha Pham
4 min read
News

Dynamics 365 Business Central now includes a Shopify connector

Mike Morton - General Manager, Dynamics 365 Business Central Last October, we announced a new partnership with Shopify to help our customers create a better shopping experience. The partnership was designed to better

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    Ha Pham
2 min read
News

Low-Code Trend Report 2022: Building a learning culture on a low-code platform

Richard Riley - Senior Director Product Marketing, Power Platform Low-code or no-code platforms such as Microsoft Power Platform are transforming app and software development by drawing in new users with a low barrier

  • Ha Pham
    Ha Pham
6 min read

Dynamics 365 Sales release wave 1: Simplifying the things that matter

Linda Simovic - Partner Head of Product, Microsoft Selling isn’t easy. If you were to take five minutes to ask a salesperson what makes selling so challenging, you’d quickly find that

  • Ha Pham
    Ha Pham
4 min read
Opinions

3 ways to turn your field service operation into a revenue-generating machine

Safiyyah O’Quinn - Product Marketing Manager, Dynamics 365 Field ServiceChristopher King - Senior Technical Specialist For decades, companies have relied on skilled technicians to repair equipment and engage with customers in the

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    Ha Pham
4 min read

Manage Finance and Operations apps in the Power Platform admin center

Lane Swenka - Senior Program Manager, Developer and Admin Experiences More and more customers are using process orchestration between their front-office and back-office business applications. Low-code and no-code tools are proliferating. Fusion teams—

  • Ha Pham
    Ha Pham
2 min read

How to foster customer loyalty through personalized experiences

Diana Hoffman - Senior Product Marketing Manager These days, customer experience is everything. Happy customers are loyal customers, but, as a group, they can be an elusive audience. Three quarters of consumers have

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    Ha Pham
5 min read

3 ways Dynamics 365 powers adaptability for chief financial officers

Andrea Ton - Product Marketing Manager, Microsoft Dynamics 365 Finance The role of the chief financial officer (CFO) has been evolving for some time, from hindsight report generation to forward-looking advisor, business innovator,

  • Ha Pham
    Ha Pham
4 min read

Protect your data with Power Platform’s latest Data Loss Prevention (DLP) capabilities, now generally available

Mik Ferland - Senior Program Manager, Power Platform Microsoft Power Platform is a powerful low-code development platform that allows you to analyze data, build solutions, automate processes, and create virtual agents thanks to

  • Ha Pham
    Ha Pham
3 min read

2022 release wave 1 brings true mobility to field service management

Safiyyah O’Quinn - Product Marketing Manager, Dynamics 365 Field Service The pandemic has greatly influenced the way we work. For many of us, the option to work from home was a relatively

  • Ha Pham
    Ha Pham
5 min read