3 ways to turn your field service operation into a revenue-generating machine Safiyyah O’Quinn - Product Marketing Manager, Dynamics 365 Field ServiceChristopher King - Senior Technical Specialist For decades, companies have relied on skilled technicians to repair equipment and engage with customers in the
Manage Finance and Operations apps in the Power Platform admin center Lane Swenka - Senior Program Manager, Developer and Admin Experiences More and more customers are using process orchestration between their front-office and back-office business applications. Low-code and no-code tools are proliferating. Fusion teams—
How to foster customer loyalty through personalized experiences Diana Hoffman - Senior Product Marketing Manager These days, customer experience is everything. Happy customers are loyal customers, but, as a group, they can be an elusive audience. Three quarters of consumers have
3 ways Dynamics 365 powers adaptability for chief financial officers Andrea Ton - Product Marketing Manager, Microsoft Dynamics 365 Finance The role of the chief financial officer (CFO) has been evolving for some time, from hindsight report generation to forward-looking advisor, business innovator,
Protect your data with Power Platform’s latest Data Loss Prevention (DLP) capabilities, now generally available Mik Ferland - Senior Program Manager, Power Platform Microsoft Power Platform is a powerful low-code development platform that allows you to analyze data, build solutions, automate processes, and create virtual agents thanks to
2022 release wave 1 brings true mobility to field service management Safiyyah O’Quinn - Product Marketing Manager, Dynamics 365 Field Service The pandemic has greatly influenced the way we work. For many of us, the option to work from home was a relatively
Dynamics 365 breathes composability into enterprise resource planning modernization Francois van Splunder - Director Product Marketing, Supply Chain and Commerce Retail executives have long understood the critical role that supply chain management plays in their organization’s ability to meet customer demand.
Dynamics 365 Finance helps chief financial officers tackle the subscription economy Georg Glantschnig - General Manager, Dynamics 365 Finance, Project Operations, and Human Resources For over a decade, revenue recognition has remained one of the most complex areas that finance leaders must navigate and
Microsoft AI-assisted bracket exceeds 99.9997% of others in basketball tournament Walter Sun - PhD, Vice President of Applied AI, Microsoft’s Business Applications & Platform Group Every year, millions of basketball fans fill out brackets for the Division I Men’s College Basketball
3 key considerations when choosing an order management system Lili Lau - Senior Product Marketing Manager, Dynamics 365 Intelligent Order Management The COVID-19 pandemic has pushed “order management” from the backend of logistics operations to the spotlight of supply chain and commerce
Get unparalleled value with Dynamics 365 Marketing 2022 release wave 1 Jim Nakashima - Partner Head of Product, Microsoft I am thrilled to share an overview of the exciting new capabilities coming in the 2022 release wave 1 for Microsoft Dynamics 365 Marketing, and
Total Economic Impact of Dynamics 365 Supply Chain Management Ashley Desiongco - Senior Product Marketing Manager, Supply Chain Management As discussed in our previous blog, Microsoft Dynamics 365 was recognized as a leader in Gartner’s® 2021 Magic Quadrant for Cloud ERP
Streamline maintenance tasks with Dynamics 365 telecommunications accelerator Joe Egan - Principal Product Manager, Industry Accelerators In telecommunications, avoiding downtime is Job One. Planning, scheduling, and tracking maintenance operations that can reduce or avoid outages is critical. Plant operators need to
Plan for updates to the in-store solution in Dynamics 365 Commerce Reza Assadi - Principal Engineering Manager, Dynamics 365 Commerce Store and Back Office Operations Every day, retail stores are providing enhanced customer experiences and streamlining operations with the in-store solution from Dynamics 365
Dynamics 365 drives improvement in manufacturing supply chains Vignesh Balasubramanian - Senior Product Marketing Manager, Supply Chain Management Microsoft Dynamics 365 is helping manufacturing organizations tackle the challenges they face today while also preparing them for tomorrow’s opportunities. Whether enabling
Dynamics 365 powers social shopping needs with headless commerce Alexis Goodrich - Product Marketing Manager Over the last 15 years, social media has grown rapidly, both in reach and in impact on our daily lives. Facebook reached one billion users worldwide in
FedEx and Dynamics 365 reimagine commerce experiences Lili Lau - Senior Product Marketing Manager, Dynamics 365 Intelligent Order Management The pandemic has sped up the adoption of digital technologies to obtain data insights. The multi-year collaboration between FedEx and Microsoft,
Opinions Improve seller productivity with a sales cadence Swapnil Agarwwal - Senior Program Manager, Dynamics 365 Sales In sales, planning is everything. Without a plan, a sales rep might give up too easily on a prospect or appear too aggressive. A
News 2022 release wave 1 plans for Dynamics 365 and Power Platform now available Mo Osborne - Corporate Vice President & Chief Operating Officer- Digital Transformation Platform Group Today, we published the 2022 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation
News Microsoft named as a worldwide Leader in IDC MarketScape for Customer Data Platforms Diana Hoffman - Senior Product Marketing Manager Organizations across industries and around the world are seeking new ways to unlock their customer data to provide high-quality, connected customer experiences. Microsoft’s work to
News Bridging the omnichannel gap in retail with Dynamics 365 Francois van Splunder - Senior Product Marketing Manager, Commerce Omnichannel has been around for more than a decade now, so it might be surprising to realize that there are still gaps in a
News Finance insights is now generally available in Dynamics 365 Finance Georg Glantschnig - General Manager, Dynamics 365 Finance, Project Operations, and Human Resources Today we are excited to announce the general availability of finance insights, a set of AI-powered capabilities that help customers
News Gain a new perspective with Dynamics 365 Connected Spaces Vishal Sood - General Manager of Connected Spaces If you look around at your physical and digital environments, data is everywhere. Despite this abundance, organizations have struggled to capture and scale observational data,
Shaping the future of retail with Microsoft Customer Experience Platform Diana Hoffman - Senior Product Marketing Manager Today, nothing is certain for brands. Standing still means falling behind. Heritage brands are no different. Now more than ever, brands need to find authentic ways
Opinions Use diagnostics to optimize unified routing for your call center Lily Shelke - Program Manager, Dynamics 365 Customer Service When unified routing is running smoothly for your customer service organization, incoming work items are routed to the best agent and the service workload
