Shona Bang - Product Marketing Manager, Dynamics 365 Field Service and Remote Assist You have probably heard of Connected Field Service as a buzzword these days, but some of you may still wonder

Lori Lamkin - Vice President, Dynamics 365 Marketing Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we’ve had to change the way we do business.

Mo Osborne - Corporate Vice President and Chief Operating Officer, Business Applications Engineering On July 14, 2021, we published the 2021 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform,

Alysa Taylor - Corporate Vice President, Industry, Apps, and Data Marketing Today at Microsoft Inspire, partners and customers will learn how the Microsoft cloud can help them navigate their transformation journey, make the

Sneha Kohli - Head of Product Experience In the last year, business travel and face-to-face meetings have reduced significantly—but global workforces are busier than ever. The pace of selling has sped up

Julie Strauss - Partner PM, Power Platform As the pace of digital transformation continues to accelerate, the demand for more applications and automation is at the center of that change. Increasingly, more organizations

Kyle Young - Principal Group Program Manager Today, we’re announcing that use rights for Dynamics 365 Field Service (on-premises) will be retired on June 30, 2022. If your organization is currently using

Francois van Splunder - Senior Product Marketing Manager, Commerce The last few decades have seen monumental change in the retail industry. Specifically, technology has untethered the shopper from the store and allowed retail

Karthik Balasubramanian - Product Manager, Dynamics 365 Customer Service Unified Service Desk for model-driven apps provides a configurable framework that allows you to build applications that give call center agents a unified view

Shona Bang - Product Marketing Manager, Dynamics 365 Remote Assist Sanjay Jethva - Senior Product Marketing Manager, Dynamics 365 Field Service The ongoing global pandemic has permanently changed our lives—from how we

Arvind Dutta - Senior Product Marketing Manager Migrating your on-premises business applications to the cloud can be like building your very own dream home. It’s incredibly exciting and will be perfect for

Stephen Siciliano - Partner PM Director, Power Automate For many businesses, success increasingly depends on having the agility to innovate and adapt to rapid change, responding to customer needs, competitive pressure, and industry

Jigisha Deb - Senior Product Marketing Manager, Microsoft Dynamics 365 Sales Most companies use sales pipeline data to gauge a very generalized picture of future sales. But imagine if your company’s data

Thomas Wisniewski - Product Marketing Manager, Business Apps & Global Industry Change is not always easy. Economic disruptions from COVID-19 have compelled most organizations to assess whether their legacy systems, processes, and infrastructure

Christian Abeln - Senior Program Manager Today, companies operate facilities and warehouses in multiple locations, across regions, and across time zones to meet consumer demand in the best way possible. Warehouses and manufacturing

Kapil Tandon - Core Product Manager Lead, Dynamics 365 Fraud Protection Identity authentication is a crucial part of any fraud protection and access management service. That is why Microsoft Dynamics 365 Fraud Protection

Deepika Pethaperumal - Program Manager, Dynamics 365 Customer Service Dynamics 365 Customer Service 2021 release wave 1 includes a new, intuitive timer control that displays service-level agreement (SLA) milestones for service cases or

Arun Ulag - Corporate Vice President, Power BI Welcome to the Microsoft Business Applications Summit 2021. Microsoft Business Applications Summit is one of my favorite events of the year. While we connect with

Lori Lamkin - Vice President, Dynamics 365 Marketing All businesses operate in a competitive environment and customer experience (CX) is top of mind as we rise to today’s challenges of finding ways

Sergey Shvedov - Principal Group Manager, Dynamics 365, Globalization Even with 195 countries across the globe, today, our world can feel like a small place. We live in a time when you can

Muhammad Alam - Corporate Vice President, Microsoft Dynamics 365 In today’s complex economic landscape, your business needs the latest digital capabilities to engage customers, connect people, insights, and processes across the organization,

Balaji Balasubramanian - General Manager, Dynamics 365 Commerce Over the last several months, we have continued to see the agility and resiliency shown by businesses across the globe in response to the COVID-19

Gurkan Salk - General Manager, Dynamics 365 Project Operations In today’s increasingly complex business environment, project-centric organizations face a variety of challenges to succeed; challenges like winning new deals, optimizing resource utilization,

Brock Brames - Product Marketing Manager, Microsoft Dynamics 365 Customer Voice Welly Lee - Principal Program Manager, Microsoft Dynamics 365 Customer Voice In a rapidly changing landscape, interactions between customers and organizations have

Manoj Swaminathan - General Manager, Dynamics 365 Supply Chain Management and Manufacturing Major shocks to supply and demand over the course of the pandemic have exposed the fragility and vulnerabilities of the global