2022 release wave 2 in action: Bringing innovation into focus across Dynamics 365 and Power Platform Charles Lamanna - Corporate Vice President, Business Applications and Platform, Microsoft In October, we launched the Microsoft Dynamics 365 and Microsoft Power Platform 2022 release wave 2. This is our second release wave
Queue overflow management keeps customers happy during peak demand Prathmesh Todakar - Program Manager, Dynamics 365 Customer Service, Microsoft As the world started unwinding from the pandemic, Sarah joined thousands of travelers in booking flights for a long-planned vacation. Realizing she forgot
Opinions Automate your Accounts Payable process with invoice capture Zezhang Zhao - Principal Group Manager - Dynamics 365 Finance, Microsoft Accounts Payable teams around the globe spend hours processing invoices that come from different channels—fax, mail, email, handwritten, and electronic data
News Bringing more intelligence to sales teams with Dynamics 365 Lori Lamkin - Corporate Vice President, Dynamics 365 Sales and Marketing, Microsoft We know that life for sellers has seen some massive changes recently as buyers are becoming more digital-first in their buying
Customize work item cards to boost seller productivity Rik Chowdhury - Senior Program Manager Customization is one of the most effective tools to ensure users are maximizing application capabilities by tailoring them to their organization or individual use cases. Microsoft Dynamics
Microsoft recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises Sameer Verma - General Manager, Dynamics 365 Supply Chain Management We are excited and honored that Gartner has recognized Microsoft as a Leader in their 2022 Magic Quadrant™ for Cloud ERP for Product-Centric
News Announcing the general availability of Viva Sales, an intelligent selling experience in Microsoft 365 and Teams Lori Lamkin - Corporate Vice President, Dynamics 365 Sales and Marketing Today we’re announcing the general availability of Microsoft Viva Sales on October 3, the first Viva application designed to improve the
The Total Economic Impact of Dynamics 365 Finance Andrea Ton - Product Marketing Manager, Microsoft Dynamics 365 Finance According to Forrester Consulting, today’s enterprise resource planning systems (ERP) have entered a new era. In this view, ERPs have become increasingly
Microsoft is a Leader in The Forrester Wave: CRM Suites, Q3 2022 Clinton Bowman - Senior Product Marketing Manager, Dynamics 365 We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester WaveTM: CRM Suites, Q3 2022. A few
News Supercharge your CRM with Microsoft Viva Sales—Now in preview Neha Bajwa - Senior Director, Product Marketing At the announcement of Microsoft Viva Sales, Paul Greenberg, Founder, Managing Principal, The 56 Group, LLC, often called the “Godfather of CRM” and has written a
Case Studies Leading Vietnamese English school transforms operations and streamlines finances with cloud solutions VUS (Vietnam USA Society English Training Services Center) underwent a complete digital transformation to combat a drastic decline in student numbers due to COVID-19. Working with multiple implementation partners, the school turned to
Industry Vertical Solutions Strike a strategic inventory balance in your supply chain with demand driven material requirements planning (DDMRP) Ashley Desiongco - Senior Product Marketing Manager, Supply Chain Management oday we are excited to announce the preview of our demand driven material requirements planning (DDMRP) feature for Microsoft Dynamics 365 Supply Chain
News Modernize employee expense management with automation and AI Gurkan Salk - General Manager, Dynamics 365 Project Operations As the world continues to rebuild and forge a path to a new normal post-COVID-19, more and more business travelers will once again hit
News 2022 release wave 2 plans for Dynamics 365 and Power Platform now available Mo Osborne - Corporate Vice President & Chief Operating Officer- Digital Transformation Platform Group On July 12, 2022, we published the 2022 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power
News How to build a modern field service organization Safiyyah O’Quinn - Product Marketing Manager, Dynamics 365 Field Service Field service organizations have traditionally operated under the break-fix model—that is, responding to a device failure after the customer reports an
Opinions 3 reasons to not delay your migration to Dynamics 365 in the cloud Thomas Wisniewski - Product Marketing Manager, Business Apps & Global Industry The “changing technology landscape” has become a common trope when discussing the cloud. I understand why—it helps contextualize the disruption and
News Dynamics 365 Business Central now includes a Shopify connector Mike Morton - General Manager, Dynamics 365 Business Central Last October, we announced a new partnership with Shopify to help our customers create a better shopping experience. The partnership was designed to better
News Low-Code Trend Report 2022: Building a learning culture on a low-code platform Richard Riley - Senior Director Product Marketing, Power Platform Low-code or no-code platforms such as Microsoft Power Platform are transforming app and software development by drawing in new users with a low barrier
Dynamics 365 Sales release wave 1: Simplifying the things that matter Linda Simovic - Partner Head of Product, Microsoft Selling isn’t easy. If you were to take five minutes to ask a salesperson what makes selling so challenging, you’d quickly find that
Opinions 3 ways to turn your field service operation into a revenue-generating machine Safiyyah O’Quinn - Product Marketing Manager, Dynamics 365 Field ServiceChristopher King - Senior Technical Specialist For decades, companies have relied on skilled technicians to repair equipment and engage with customers in the
Manage Finance and Operations apps in the Power Platform admin center Lane Swenka - Senior Program Manager, Developer and Admin Experiences More and more customers are using process orchestration between their front-office and back-office business applications. Low-code and no-code tools are proliferating. Fusion teams—
How to foster customer loyalty through personalized experiences Diana Hoffman - Senior Product Marketing Manager These days, customer experience is everything. Happy customers are loyal customers, but, as a group, they can be an elusive audience. Three quarters of consumers have
3 ways Dynamics 365 powers adaptability for chief financial officers Andrea Ton - Product Marketing Manager, Microsoft Dynamics 365 Finance The role of the chief financial officer (CFO) has been evolving for some time, from hindsight report generation to forward-looking advisor, business innovator,
Protect your data with Power Platform’s latest Data Loss Prevention (DLP) capabilities, now generally available Mik Ferland - Senior Program Manager, Power Platform Microsoft Power Platform is a powerful low-code development platform that allows you to analyze data, build solutions, automate processes, and create virtual agents thanks to
2022 release wave 1 brings true mobility to field service management Safiyyah O’Quinn - Product Marketing Manager, Dynamics 365 Field Service The pandemic has greatly influenced the way we work. For many of us, the option to work from home was a relatively
